When a sender initiates an e-Transfer, the funds are immediately withdrawn from the designated Credit Union account. Within about 30 minutes, an email and/or mobile message will be sent to the recipient as per the information provided by the sender.

When the recipient correctly answers the e-Transfer question set by the sender, the funds are immediately deposited into the account selected by the recipient.

• To initiate an e-Transfer – $1.00 per e-Transfer
• If a declined/cancelled or expired transaction is not reclaimed by the member and the Credit Union manually refunds the member account – $5.00 per transaction

There is no fee to receive an e-Transfer into your Credit Union account.

A sender may cancel an e-Transfer at any time before it has been claimed by the recipient. When an e-Transfer is cancelled the fee for sending it will not be refunded.

For instructions to cancel an e-Transfer refer to this PDF »

If you are using Google Chrome do the following:

1. Update to the latest version of Google Chrome

• Open Google Chrome
• Click on the three dots in the top right hand corner
• Click ‘Help’
• Click ‘About Google Chrome’
• Google Chrome will check for updates and if necessary update your version of Google Chrome automatically. If an update is completed you will be required to restart Google Chrome once the update is complete.

2. Clear browsing data

• Click on the three dots in the top right hand corner
• Click on ‘Settings’
• Scroll to the bottom and click on ‘Advanced’
• Click on ‘Clear browsing data’
• Make sure there is a check box in each of the three boxes
• Click ‘Clear Data’
• Close Google Chrome and reopen it
• Log into online banking at dundalkcu.ca. Click on Transfers and you should now be able to see the INTERAC e-Transfers button.

If you are using Microsoft Edge do the following:

• Open Microsoft Edge
• Click on the three dots in the top right hand corner
• Click on ‘Settings’
• Under ‘Clear browsing data’ click on ‘Choose what to clear’
• Ensure the first five boxes have check marks
• Click ‘Clear’
• Once complete it will say ‘All clear!’
• Close Microsoft Edge and reopen it
• Log into online banking at dundalkcu.ca. Click on Transfers and you should now be able to see the INTERAC e-Transfers button.

If you are using Internet Explorer do the following:

• Open Internet Explorer
• Click on the Tools icon in the top right hand corner
• Click on ‘Safety’
• Click on ‘Delete browsing history…’
• Make sure there is a check box in the top four boxes (which are Preserve Favorites Website Data, Temporary Internet Files and Website Files, Cookies, and Website Data and History)
• Click on ‘Delete’
• Close Internet Explorer and reopen it
• Log into online banking at dundalkcu.ca. Click on Transfers and you should now be able to see the INTERAC e-Transfers button.

For a PDF version click HERE.