What if I cannot make my payments?

What if I cannot make my payments? As your local community credit union, we put people before profit. We are always committed to working with our customers through difficult times and these times are no exception.   We understand that many of our members may be struggling with increased childcare responsibilities, reduced income, and business interruptions and are worried about the financial impact on their ability to meet payment obligations with us.

If you find yourself in such a position as a result of this crisis, we encourage you to call or email us and we will review each situation on a case by case basis and make reasonable concessions to help you get through this difficult time.  Our loans officers have been asked to conduct all appointments by phone and other electronic means. We are here to help.

Janice Mason, CEO

Posted in Lending, Mortgages

A message to our members on COVID-19

Updated March 26, 2020

We would like to thank you for your co-operation in adjusting to new procedures put in place to minimize the risk of exposure to COVID-19.  It is a stressful and challenging time for all of us.  The well-being of our employees, customers and community is always our first priority.

Although our offices are open, we insist you AVOID coming into the branch unless it is absolutely necessary.   If you do not have direct deposits, online banking or a debit card we will ask you to activate these services which will ensure you can continue to do your banking if the situation escalates. We ask that you use our Night Depository, ATM machines, online banking and other electronic means such as e-transfer or debit card services whenever possible. If you come to the branch you will be asked to put deposits and bill payments in our night depository and they will be processed periodically throughout the day. We will not be handling and updating passbooks.

We are adhering to government recommendations.   We have heightened cleaning protocols and have installed plexiglass in the service areas to protect our staff and our customers. Employees who have travelled internationally are required to self-isolate. No staff member exhibiting symptoms is allowed at work.  Employees whose job at the credit union allows them to work from home may do so.  Employees are segregated by job function to ensure business continuity if someone becomes infected with the virus. We have eliminated employee work-related travel and in person appointments.  We will do our best to provide the level of service you need and expect from us while we continue to protect the health and safety of our employees.  Please respect social distancing at all times to protect yourselves and our staff. Our staff has been instructed to wash hands between every customer, we apologize for any additional wait times this may create.

If you have any questions, we encourage you to call one of our offices and someone will be happy to assist you. Please be patient as we work through this.  Together, we can do our part to slow the spread of this virus.

Janice Mason, CEO

Posted in Hours of Operation, Services

AMENDED T5 SLIPS Mailed from Dundalk Credit Union

AMENDED T5 SLIPS Mailed from Dundalk Credit Union

The Dundalk Credit Union mailed amended T5 tax slips on February 27th to replace the T5 tax slips that were mailed to members earlier this year.  The amended slip is for a larger amount because the previous slip did not include the bonus interest that was paid to members in December. 

 

Please ensure you use the amended T5 slip when filing your 2019 tax return.

 

If you have any questions please contact us by phone at 519-923-2400 in Dundalk or 519-922-2725 in Feversham. 

 

Posted in Services

It pays to borrow and invest at the Dundalk Credit Union

It pays to borrow and invest at the Dundalk Credit Union. 

Patronage returns were distributed to qualifying accounts on December 13th, 2019.  This member distribution is a benefit of being apart of a successful co-operative and our way of saying “Thank You”!

Posted in Investments, Mortgages, Services

Term Deposit Investments

Grow your money with us!

Check out our term deposit interest rates 

Posted in Investments

Send money anytime with e-Transfers!

Send money anytime with

e-Transfers!

 

Log into your online banking to send an

e-Transfer! 

 

For information about e-Transfers including instructions on how to send and receive e-Transfers click HERE

 

Posted in Services

Visit us on Facebook!

Check out our Facebook page!  facebook

Posted in Uncategorized

DDCU Offers Low Down Payment Residential Mortgages to Make Your Home Ownership Dream a Reality

Dundalk Credit Union now offers low down payment residential mortgages in an effort to make your home ownership dream a reality. In the past year a partnership was developed with Genworth Canada to enable Dundalk Credit Union to offer insured high ratio mortgages to home buyers.  In Canada, mortgage insurance is required on mortgages with a down payment of 20 per cent or less. This insurance protects the credit union in case of borrower default.

Mortgage Insurance can help you achieve the dream of home ownership sooner by allowing you to purchase a home with a small down payment, and still benefit from the competitive interest rates that buyers, who have more savings to use as a down payment on a home, enjoy.  Mortgage insurance premiums are based on the amount of the mortgage. Our mortgage lenders will be happy to answer your questions and help you get a mortgage that works for you.

Posted in Mortgages

Township of Southgate Property Tax Bills

Dollar Sign

The Dundalk Credit Union will continue to accept 

Township of Southgate property tax bill payments 

over the counter

 

Payments can also be made via online banking.

 

 

Posted in Uncategorized

Order Your Good Food Box at the Credit Union

Good Food Box – available monthly from September to June

Anyone who is interested in purchasing a box of fresh fruits and vegetables value priced at $20.00 can place their order at the Dundalk Credit Union in advance.  Good Food Boxes are available once a month to be picked up on the 4th Thursday of each month at the McIntyre Building, 20 Owen Sound Street, Dundalk between the hours of 9-10:30 a.m.   For more information contact Gayle Milliner 519-923-5974 or Dorothy Frankland 519-923-9188.  The program runs from September to June.

Posted in Good Food Box