What if I cannot make my payments? As your local community credit union, we put people before profit. We are always committed to working with our customers through difficult times and these times are no exception. We understand that many of our members may be struggling with increased childcare responsibilities, reduced income, and business interruptions and are worried about the financial impact on their ability to meet payment obligations with us.
If you find yourself in such a position as a result of this
crisis, we encourage you to call or email us and we will review each situation
on a case by case basis and make reasonable concessions to help you get through
this difficult time. Our loans officers
have been asked to conduct all appointments by phone and other electronic means.
We are here to help.
Janice Mason, CEO
Updated March 26, 2020
We would like to thank you for your co-operation in adjusting to new procedures put in place to minimize the risk of exposure to COVID-19. It is a stressful and challenging time for all of us. The well-being of our employees, customers and community is always our first priority.
Although our offices are open, we insist you AVOID coming into the branch unless it is absolutely necessary. If you do not have direct deposits, online banking or a debit card we will ask you to activate these services which will ensure you can continue to do your banking if the situation escalates. We ask that you use our Night Depository, ATM machines, online banking and other electronic means such as e-transfer or debit card services whenever possible. If you come to the branch you will be asked to put deposits and bill payments in our night depository and they will be processed periodically throughout the day. We will not be handling and updating passbooks.
We are adhering to government recommendations. We have heightened cleaning protocols and have installed plexiglass in the service areas to protect our staff and our customers. Employees who have travelled internationally are required to self-isolate. No staff member exhibiting symptoms is allowed at work. Employees whose job at the credit union allows them to work from home may do so. Employees are segregated by job function to ensure business continuity if someone becomes infected with the virus. We have eliminated employee work-related travel and in person appointments. We will do our best to provide the level of service you need and expect from us while we continue to protect the health and safety of our employees. Please respect social distancing at all times to protect yourselves and our staff. Our staff has been instructed to wash hands between every customer, we apologize for any additional wait times this may create.
If you have any questions, we encourage you to call one of our offices and someone will be happy to assist you. Please be patient as we work through this. Together, we can do our part to slow the spread of this virus.
Janice Mason, CEO
Dundalk Credit Union now offers low down payment residential mortgages in an effort to make your home ownership dream a reality. In the past year a partnership was developed with Genworth Canada to enable Dundalk Credit Union to offer insured high ratio mortgages to home buyers. In Canada, mortgage insurance is required on mortgages with a down payment of 20 per cent or less. This insurance protects the credit union in case of borrower default.
Mortgage Insurance can help you achieve the dream of home ownership sooner by allowing you to purchase a home with a small down payment, and still benefit from the competitive interest rates that buyers, who have more savings to use as a down payment on a home, enjoy. Mortgage insurance premiums are based on the amount of the mortgage. Our mortgage lenders will be happy to answer your questions and help you get a mortgage that works for you.
Good Food Box – available monthly from September to June
Anyone who is interested in purchasing a box of fresh fruits and vegetables value priced at $20.00 can place their order at the Dundalk Credit Union in advance. Good Food Boxes are available once a month to be picked up on the 4th Thursday of each month at the McIntyre Building, 20 Owen Sound Street, Dundalk between the hours of 9-10:30 a.m. For more information contact Gayle Milliner 519-923-5974 or Dorothy Frankland 519-923-9188. The program runs from September to June.