What if I cannot make my payments? As your local community credit union, we put people before profit. We are always committed to working with our customers through difficult times and these times are no exception. We understand that many of our members may be struggling with increased childcare responsibilities, reduced income, and business interruptions and are worried about the financial impact on their ability to meet payment obligations with us.
If you find yourself in such a position as a result of this
crisis, we encourage you to call or email us and we will review each situation
on a case by case basis and make reasonable concessions to help you get through
this difficult time. Our loans officers
have been asked to conduct all appointments by phone and other electronic means.
We are here to help.
like to thank you for your co-operation in adjusting to the procedures put in
place to minimize the risk of exposure to COVID-19. Effective July 17th,
in accordance with the Public Health Order, all individuals entering the
Dundalk Credit Union:
Must wear a face covering
Must practice social distancing
Are to use the hand sanitizer provided
Our hours of operation continue to be Tuesday to Friday 10am to 3pm and Saturday 9am to 12pm. It is a stressful and challenging time for all of us. The well-being of our employees, customers and community is always our first priority.
Although our offices are open, please only come into the branch when absolutely necessary. If you do not have direct deposits, online banking or a debit card we will ask you to activate these services which will ensure you can continue to do your banking if the situation escalates. Making sure you continue to have access to necessary services is very important to us and that is why we are encouraging you to become familiar with our electronic services and understand alternative methods of doing your banking. We ask that you use our Night Depository, ATM machines, online banking and other electronic means such as e-transfer or debit card services whenever possible. You may use our night depository for deposits and to drop-off bill payments. There are only a small number of services that require in branch assistance. Please contact us if you are unsure.
We are adhering to the ever-changing government recommendations. We have heightened cleaning protocols and have installed plexiglass in the service areas to protect our staff and our customers. We have eliminated employee work-related travel and in person appointments. Please respect social distancing at all times to protect yourselves and our employees. Our staff has been instructed to wash hands between every customer, we apologize for any additional wait times this may create.
If you have any questions, we encourage you to call one of our offices and someone will be happy to assist you. Please be patient as we work through this. Together, we can do our part to slow the spread of COVID-19.