CEBA Application Deadline Extended Until Dec 31, 2020

CEBA application deadline has been extended until December 31, 2020.

To receive a Canada Emergency Business Account (CEBA) APPLICATION, please email either Nancy Ferguson or Karen Hannon.

Nancy Ferguson – nferguson@dundalkcu.ca

Karen Hannon – khannon@dundalkcu.ca

Click here for more information on the Canada Emergency Business Account.

Posted in Lending

Online Banking Password Update

Online Banking Password Update

As of August 27th, all online banking users will be required to update their online banking password to meet our password complexity requirements.

Please remember to always keep your username and password confidential.

If you have any questions or concerns please feel free to contact us.

Dundalk – 519-923-2400 Feversham – 519-922-2725

Posted in Services

Do you need to set up a DIRECT DEPOSIT to your account at the Dundalk Credit Union?

You will need the following information to set up a DIRECT DEPOSIT to your account at the Dundalk Credit Union:

Transit Number 01362

Institution Number 828

You will also need your account number which must be a minimum of 7 digits.

For account numbers less than 7 digits please put zeros in front of your account number.

If you have any questions please call us for assistance:

Dundalk office – 519-923-2400 Feversham office – 519-922-2725

Posted in Services

REDUCED HOURS OF OPERATION EFFECTIVE APRIL 14, 2020

Reduced hours of operation effective April 14, 2020

Tuesday to Friday 10am to 3pm

Saturday 9am to 12 noon

Please use online banking, our ATM machine and Night Depository whenever possible to minimize the need to come into the office.
www.dundalkcu.ca

Thank you for your understanding as we work together to keep our staff and all of you safe while helping you to find ways to do your banking.

Posted in Hours of Operation

What if I cannot make my payments?

What if I cannot make my payments? As your local community credit union, we put people before profit. We are always committed to working with our customers through difficult times and these times are no exception.   We understand that many of our members may be struggling with increased childcare responsibilities, reduced income, and business interruptions and are worried about the financial impact on their ability to meet payment obligations with us.

If you find yourself in such a position as a result of this crisis, we encourage you to call or email us and we will review each situation on a case by case basis and make reasonable concessions to help you get through this difficult time.  Our loans officers have been asked to conduct all appointments by phone and other electronic means. We are here to help.

Janice Mason, CEO

Posted in Lending, Mortgages

A message to our members on COVID-19

Updated July 16, 2020

We would like to thank you for your co-operation in adjusting to the procedures put in place to minimize the risk of exposure to COVID-19.  Effective July 17th, in accordance with the Public Health Order, all individuals entering the Dundalk Credit Union:

  • Must wear a face covering
  • Must practice social distancing
  • Are to use the hand sanitizer provided

Our hours of operation continue to be Tuesday to Friday 10am to 3pm and Saturday 9am to 12pm. It is a stressful and challenging time for all of us.  The well-being of our employees, customers and community is always our first priority.

Although our offices are open, please only come into the branch when absolutely necessary.   If you do not have direct deposits, online banking or a debit card we will ask you to activate these services which will ensure you can continue to do your banking if the situation escalates. Making sure you continue to have access to necessary services is very important to us and that is why we are encouraging you to become familiar with our electronic services and understand alternative methods of doing your banking. We ask that you use our Night Depository, ATM machines, online banking and other electronic means such as e-transfer or debit card services whenever possible. You may use our night depository for deposits and to drop-off bill payments.  There are only a small number of services that require in branch assistance.  Please contact us if you are unsure. 

We are adhering to the ever-changing government recommendations.   We have heightened cleaning protocols and have installed plexiglass in the service areas to protect our staff and our customers. We have eliminated employee work-related travel and in person appointments.  Please respect social distancing at all times to protect yourselves and our employees. Our staff has been instructed to wash hands between every customer, we apologize for any additional wait times this may create.

If you have any questions, we encourage you to call one of our offices and someone will be happy to assist you. Please be patient as we work through this.  Together, we can do our part to slow the spread of COVID-19.

Janice Mason, CEO

Posted in Hours of Operation, Services

AMENDED T5 SLIPS Mailed from Dundalk Credit Union

AMENDED T5 SLIPS Mailed from Dundalk Credit Union

The Dundalk Credit Union mailed amended T5 tax slips on February 27th to replace the T5 tax slips that were mailed to members earlier this year.  The amended slip is for a larger amount because the previous slip did not include the bonus interest that was paid to members in December. 

 

Please ensure you use the amended T5 slip when filing your 2019 tax return.

 

If you have any questions please contact us by phone at 519-923-2400 in Dundalk or 519-922-2725 in Feversham. 

 

Posted in Services

It pays to borrow and invest at the Dundalk Credit Union

It pays to borrow and invest at the Dundalk Credit Union. 

Patronage returns were distributed to qualifying accounts on December 13th, 2019.  This member distribution is a benefit of being apart of a successful co-operative and our way of saying “Thank You”!

Posted in Investments, Mortgages, Services

Term Deposit Investments

Grow your money with us!

Check out our term deposit interest rates 

Posted in Investments

Send money anytime with e-Transfers!

Send money anytime with

e-Transfers!

 

Log into your online banking to send an

e-Transfer! 

 

For information about e-Transfers including instructions on how to send and receive e-Transfers click HERE

 

Posted in Services