Updated March 26, 2020
We would like to thank you for your co-operation in adjusting to new procedures put in place to minimize the risk of exposure to COVID-19. It is a stressful and challenging time for all of us. The well-being of our employees, customers and community is always our first priority.
Although our offices are open, we insist you AVOID coming into the branch unless it is absolutely necessary. If you do not have direct deposits, online banking or a debit card we will ask you to activate these services which will ensure you can continue to do your banking if the situation escalates. We ask that you use our Night Depository, ATM machines, online banking and other electronic means such as e-transfer or debit card services whenever possible. If you come to the branch you will be asked to put deposits and bill payments in our night depository and they will be processed periodically throughout the day. We will not be handling and updating passbooks.
We are adhering to government recommendations. We have heightened cleaning protocols and have installed plexiglass in the service areas to protect our staff and our customers. Employees who have travelled internationally are required to self-isolate. No staff member exhibiting symptoms is allowed at work. Employees whose job at the credit union allows them to work from home may do so. Employees are segregated by job function to ensure business continuity if someone becomes infected with the virus. We have eliminated employee work-related travel and in person appointments. We will do our best to provide the level of service you need and expect from us while we continue to protect the health and safety of our employees. Please respect social distancing at all times to protect yourselves and our staff. Our staff has been instructed to wash hands between every customer, we apologize for any additional wait times this may create.
If you have any questions, we encourage you to call one of our offices and someone will be happy to assist you. Please be patient as we work through this. Together, we can do our part to slow the spread of this virus.
Janice Mason, CEO